Lost, Stolen, Replacement OneCard

If your phone (containing your Mobile OneCard), or your physical OneCard ID, is lost or stolen, you should take immediatel action to prevent any possible misuse.

Disable/Deactivate your OneCard:
- Online: or eAccounts Mobile App.
- Email: Email OneCard ID Services at onecard@niu.edu and we will suspend your card during regular business hours.
- Contact the 麻豆精品 Police: Call 麻豆精品 Police at 815-753-1212 during OneCard ID Services non-business hours.

Get Mobile: If you don’t have your physical OneCard, start the process to get your 麻豆精品 Mobile OneCard.
Get Temporary Cards: If you reside in a residence hall and are unable to access a 麻豆精品 mobile ID
- Door Access Temporary Card: Please see your residence hall front desk.
- Dining Temporary Card: Please see dining staff at register.

If you found your physical OneCard or phone you can:

Enable/Reactivate your OneCard:
- Online: or eAccounts Mobile App.
- Email: During regular business hours, email OneCard ID Services at onecard@niu.edu and we will enable your card for you and guide you through any mobile OneCard questions as it relates to your mobile wallet.

To ensure full access to your OneCard once it has been reactivated, you must return all temporary cards.

Return Temporary Cards (for residence hall students):
- Door Access Temporary Card: Please see your residential hall front desk.
- Dining Temporary Card: Please see dining staff at register or turn the card in to the OneCard Office.

Physical OneCard Replacement: If you are not able to do mobile and still need a replacement: